Privacy Policy

How Next Step Life Care collects, uses, stores, and protects personal information.

Next Step Life Care respects your privacy and is committed to protecting the personal information of participants, families, carers, staff, applicants, and website visitors.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you contact us, use our website, enquire about our services, apply for a job, or receive support from us.

As an NDIS support provider, we understand the importance of handling personal and sensitive information carefully, respectfully, and confidentially. The NDIS Practice Standards include participant rights and provider responsibilities relating to privacy, dignity, confidentiality, and informed choice. NDIS Quality and Safeguards Commission

Information We May Collect

We may collect personal information that is reasonably necessary to provide our services, respond to enquiries, manage applications, or operate our organisation.

This may include:

Full name
Phone number
Email address
Address or suburb
Date of birth
Emergency contact details
NDIS participant details
NDIS plan information, where provided
Support needs and service preferences
Health-related or disability-related information
Information provided by family members, carers, support coordinators, plan managers, or healthcare professionals
Employment or contractor application details
Website enquiry information
Feedback, complaints, and communication records

Some of this information may be sensitive information, including health or disability-related information. We will handle sensitive information carefully and only collect it where required for service delivery, compliance, consent, or other lawful purposes.

How We Collect Information

We may collect information when you:

Contact us by phone, email, website form, or in person
Submit an enquiry or referral
Apply for services
Begin receiving support from us
Share NDIS plan or service information
Communicate with our staff or support team
Provide feedback or make a complaint
Apply for a job or contractor role
Use our website

We may also receive information from authorised third parties, such as family members, carers, support coordinators, plan managers, healthcare professionals, or other service providers, where appropriate and permitted.

Why We Collect and Use Personal Information

We collect and use personal information to:

Respond to enquiries
Assess service needs
Provide NDIS support services
Prepare service arrangements
Communicate with participants, families, carers, and coordinators
Coordinate support with plan managers or healthcare professionals
Manage bookings, schedules, and service delivery
Maintain participant records
Process invoices and payments
Handle feedback, complaints, incidents, and quality improvement
Meet legal, regulatory, insurance, and compliance obligations
Recruit staff or contractors
Improve our website, services, and communication

The OAIC states that an APP entity should make its privacy policy available free of charge and usually on its website, and that it should explain how personal information is managed. OAIC

NDIS Participant Information

When providing NDIS support services, we may collect and use information relating to a participant’s disability, support needs, goals, care preferences, NDIS plan, service agreements, support network, and relevant health or wellbeing information.

We use this information to provide safe, respectful, personalised, and appropriate support.

We will only share participant information where necessary for service delivery, with consent where required, or where permitted or required by law.

Disclosure of Personal Information

We may disclose personal information to:

Staff, contractors, and service workers involved in providing support
Family members, carers, nominees, or representatives, where authorised
Support coordinators and plan managers, where relevant
Healthcare professionals or allied health providers, where required for care coordination
Government agencies, regulators, or authorities where required by law
The NDIS Quality and Safeguards Commission, where required
Insurance, legal, accounting, or professional advisors
IT, website, cloud storage, booking, email, or business system providers
Emergency services, where there is a serious risk to health, safety, or wellbeing

We will not sell personal information.

Consent and Confidentiality

We respect participant choice, privacy, and confidentiality.

Where required, we will seek consent before collecting, using, or sharing personal information. We will also take reasonable steps to ensure participants understand how their information may be used and who it may be shared with.

The NDIS Practice Standards state that participants should be advised of confidentiality policies in the language, communication mode, and terms they are most likely to understand. NDIS Quality and Safeguards Commission

Website, Cookies, and Analytics

When you visit our website, some information may be collected automatically, such as:

IP address
Browser type
Device information
Pages visited
Date and time of visit
Referring website
General website usage data

Our website may use cookies, analytics tools, forms, spam protection, embedded maps, or third-party plugins to improve website functionality and user experience.

You can usually adjust your browser settings to disable cookies, but some website features may not work properly.

Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This may include:

Secure digital systems
Restricted access to participant information
Staff confidentiality expectations
Password-protected systems
Secure record keeping
Internal policies and procedures
Careful handling of sensitive information

However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we aim to protect personal information using reasonable safeguards.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details below.

We may need to verify your identity before responding to your request.

Complaints About Privacy

If you have concerns about how your personal information has been handled, please contact us first so we can review and respond to your concern.

You may also be able to contact the Office of the Australian Information Commissioner for privacy-related concerns or the NDIS Quality and Safeguards Commission for concerns relating to NDIS supports and services.

Overseas Disclosure

Some third-party technology providers, such as website, email, cloud storage, analytics, or software providers, may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable service providers and protect personal information appropriately.

Job Applicants and Contractors

If you apply for a role with Next Step Life Care, we may collect information such as your name, contact details, resume, qualifications, work history, screening check details, references, and availability.

We use this information to assess applications, conduct recruitment, meet compliance requirements, and communicate with applicants.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, systems, or business practices.

The updated version will be published on this website with a revised “Last Updated” date.

Contact Us

Privacy Contact

For questions about this Privacy Policy or how your personal information is handled, please contact:

Next Step Life Care
Email: harry@nextsteplifecare.com.au
Phone: 0405 033 035
Address: Tenancy 6, level 1/80 Grote St, Adelaide SA 5000, Australia

Have a privacy question?

Our team is here to help you understand how your information is handled and protected.